Returns & Refunds Policy

At UrbanStems, we strive to ensure every bouquet arrives in peak condition; however, due to the perishable nature of our products, we offer a satisfaction guarantee rather than traditional returns. If your arrangement is less than perfect, please contact us within 3 days of delivery for a replacement or store credit.

Return Process

• 1.
  Snap a Photo

  Take a clear photo of your flowers or plants within 72 hours of arrival to document any quality issues or shipping damage.

• 2.
  Contact Support

  Email our Care Team or use our live chat with your order number and the photos of your arrangement.

• 3.
  Quality Review

  Our floral experts will review your request immediately to determine if the issue was caused by transit or handling.

• 4.
  Resolution

  Once approved, we will issue a fresh replacement delivery or provide a full credit to your account for future use.